Frequently Asked Questions

1. Where are your products made?
All of our products are hand-knitted in Türkiye by a talented and passionate community of women artisans. Each piece is carefully crafted with love and attention to detail.

2. Are your items handmade?
Yes! Most of our items are made-to-order and handcrafted in small batches to ensure high quality and to reduce waste.

3. How long will my order take to ship?
Processing time for made-to-order items typically ranges from 1 to 3 weeks, depending on the complexity of the piece. Once shipped, delivery times vary by location, but we offer free international and domestic shipping.

4. Do you offer custom orders?
We do! If you’re looking for a personalized fit or a custom design, reach out to us — we’d love to create something unique just for you.

5. How do I know my size?
You can check our detailed Size Guide to find the perfect fit. If you're unsure, feel free to contact us — we're happy to help with sizing advice.

6. Can I return or exchange an item?
We accept returns on unworn items with original tags and packaging, returned within 14 days of delivery. Custom or personalized items are final sale and cannot be returned. Please visit our Returns & Exchanges page for full details.

7. Do you offer free shipping?
Yes! We’re happy to offer free shipping worldwide, both domestic and international.

8. Do you ship internationally?
Yes, we ship worldwide. All international orders are shipped using trusted carriers like DHL, FedEx, and Royal Mail.

9. What materials do you use?
We use high-quality yarns and sustainable materials to ensure our pieces are soft, durable, and kind to the planet.

10. How can I contact you?
Feel free to reach out to us anytime at contact@idacraftstore.com. We’d love to hear from you!